Your Auth0 authorization server updates the previously-created session to indicate that the user is logged in. The user authenticates using their username and password. Your Auth0 authorization server creates a session, then redirects the user to the login and authorization prompt. I hope these guys learn from these mistakes and fix things before everyone is gone.Auth0's SDK redirects the user to the Auth0 authorization server (/authorize endpoint). I like the way the system works, otherwise, but these major flaws could cause a mass exodus from NetGear. You need to be able to remotely control your system without the server being online. So, if I'm away and my wife or kids come home and I can't disable the alarm. Or, if you have a setting in which motion detection and alarms are on, you can't disable that. So if a particular setting was disabled, you can't enable security.
The other major failure in the system is that when their server goes down, you can't access the system to change your settings. I'm a software developer and am working the weekend to fix issues we have (not released yet though). I'll be a little patient and wait for the fix, but this app is more plagued with issues than most apps, and that's not good for one that you are using for security monitoring.
That last update appears to have done it. The hardware is clearly first class, but if the software is poor the product is then a failure.Īlso, hopefully someone more knowledgeable that this amateur, can solve the questions that I raised above. In light of the numerous problems caused apparently by this app upgrade, I do think that Arlo needs to have a clearly visible ‘Pinned Post’, so that customers can easily see the solution to this software bug. Message 4 of 29 has this quote "Our engineers pushed an update on our Arlo server and this unexpected issue occurred.". In fact I will return anyway after 24 hours just to be sure, and to report a fail, or now working. If anything fails I will return to these pages. Google has the answers on the various methods.
I won’t give details on my methods since all Android phones are different, some with supplier ‘Bloatware’ and some with varying Android versions. Thus far everything appears now to work normally with my Arlo camera set up after I deleted all cookies and old data on the phone. If using the mobile app, check the app store and be sure you have the latest version available downloaded and installed.
If using Firefox, follow the instructions listed here: How to clear the Firefox cache ‘ For those experiencing an issue logging in, if using google Chrome try pasting this in your url bar and then click "Remove All":Ĭhrome://settings/cookies/detail?site= Message 10 of 29 dated has the following details supplied by a Netgear moderator named James C. Please log in." error only when using fingerprint login’ It is also confusing since this thread dated, is talking about this subject, but in relation to a fingerprint log-in issue. This appears to confirm my idea that this must be a stored cookie or data in memory problem. Is the data for scheduling and Geofencing on the Netear / Arlo servers, or have I missed something.?ĪFTER A LOT OF SEARCHING ON THE FORUMS I DID FIND THIS ENTRY. Where is this data stored.? Previously I had already deleted all cookies and all old data.!! What I do not however understand is how the schedules that I set up previously, and also the Geofencing that I also previously set up STILL REMAIN IN THE APP.?
Then I worked through the Arlo Pro cameras the same way, doing each camera in turn. I checked that the camera was working with a live stream. This showed all cameras offline, and so I put power to the Arlo Q and waited ten minutes and opened the app. Next I reinstalled the Arlo app from the Google Playstore and opened it. Then I uninstalled the app and removed all batteries from the Arlo Pro cameras, and disconnected the Arlo Q camera. I therefore deleted ALL cookies and all old data on my phone. I had realised that this app software bug could have been due to a cookie or data history on the Android phone.